Frequently Asked Questions
Everything you need to know about our luxury home decor and services.
What is the standard shipping timeframe for home decor items?
Most in-stock items are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require white-glove delivery which can take 2-4 weeks.
What is your return policy for fragile items?
We accept returns on most items within 30 days of receipt. Fragile items must be returned in their original packaging to ensure safe transit. Please note that personalized or final sale items are not eligible for return.
Do you offer international shipping?
Yes, Gump's ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the items in your cart.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also log into your Gump's account to view real-time updates on your shipment's progress.
Are your products handmade or mass-produced?
Gump's prides itself on a curated selection of artisanal and heritage goods. Many of our glass, ceramic, and textile products are handcrafted by skilled artisans, making each piece unique.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Apple Pay.